How can we
help?

Courier devices and hubs send GPS points to TrackPro. Your tracking page refreshes every few seconds and animates the parcel to its newest position.

Parcels on flights or in customs may not report a location for a few hours. If nothing changes for 48 hours, contact us.

Yes – for Express and Same Day deliveries the courier bar on the tracking page has call and chat buttons.

Use the instant quote page – enter weight, size and route and the price updates as you type.

Weapons, flammables, illegal substances, cash, and perishables without prior approval.

Use a sturdy box, cushion contents, seal all seams and remove old labels.

Open the Receipts page and enter your tracking or receipt number. You can print it or save it as a PDF.

PAID – fully paid. PART PAID – deposit received. CUSTOMS CLEARED – duties settled. REFUNDED – money returned.

Card, bank transfer, cash at counters and mobile wallets.

Ask the retailer for a TrackPro return code, then scan it at any drop point. No printer needed.

That depends on the retailer’s policy – usually 14 to 30 days.